Frequently Asked Questions

Any individual who is at least 18 years of age — or the higher minimum age required by the operator's licence jurisdiction — and who is not prohibited from gambling under applicable laws in their location may register. Pakistani residents must independently verify whether online gambling is permitted under local law, including the Prevention of Gambling Act, 1977. Solts does not provide legal advice.

Most internationally licensed operators require a government-issued photo ID — your CNIC is widely accepted — proof of address such as a recent utility bill or bank statement no older than three months, and sometimes a selfie or video verification step. Some platforms also request proof of payment method, such as a screenshot of your Easypaisa or JazzCash wallet. Completing KYC promptly prevents delays when you eventually request a withdrawal.

Most internationally licensed platforms accept Pakistani mobile numbers for SMS verification during registration. Numbers on major networks including Jazz, Zong, Ufone and Telenor are typically accepted. If you encounter issues, try registering with an email address instead, as most platforms offer both options. Always use a number you actively monitor, as it will be used for security alerts and two-factor authentication codes.

Contact the operator's customer support team via live chat and request account recovery. You will typically need to verify your identity by providing KYC documents such as your CNIC and by answering security questions set during registration. This process may take 24–48 hours. To avoid this situation, ensure your registered email is active and set up two-factor authentication from the moment you open your account.

No. Licensed gambling operators strictly prohibit holding multiple accounts on the same platform. Creating duplicate accounts is a violation of terms and conditions and can result in permanent account closure along with forfeiture of any balance or bonuses held. If you believe you previously registered and wish to recover access, contact support directly rather than opening a new registration.

Contact the operator's support team via live chat or email and formally request account closure. If the reason is gambling-related harm, request self-exclusion rather than a simple closure — self-exclusion provides stronger protections and prevents re-registration for a defined period. Withdraw any remaining balance before requesting closure. Reputable operators are typically required by their licence conditions to process closure requests within a reasonable timeframe.

Platforms covered by Solts typically offer slot games from leading software providers, live dealer casino tables including blackjack, roulette and baccarat, virtual table games such as poker and Teen Patti, sports betting markets covering Pakistan cricket, PSL, T20 internationals, ICC tournaments, football and UFC, as well as specialty games like Andar Bahar and Crash titles. Game availability varies by operator and the jurisdiction in which the platform is licensed.

Live casino games are streamed in real time from a professional studio or land-based venue. A human dealer manages the game — dealing cards or spinning the roulette wheel — while you place bets through the platform interface on your screen. You need a stable internet connection, a funded account and a device capable of streaming HD video. A Wi-Fi connection from cities like Karachi, Lahore or Islamabad is recommended over mobile data for an uninterrupted session.

Many internationally licensed sportsbooks offer markets on Pakistan cricket including Test matches, T20 internationals, ICC tournaments and the Pakistan Super League. Available bet types typically include match winner, top batsman, total sixes and in-play live betting during ongoing matches. Market availability depends on the operator's licence and any regional access restrictions. Solts covers sports betting in an educational and informational context only and does not facilitate, accept or place any bets on behalf of users.

RTP stands for Return to Player and is expressed as a percentage — for example, 96%. It represents the theoretical average amount a slot game pays back to players over millions of spins. A 96% RTP means that for every PKR 100 wagered over a long period, PKR 96 is returned on average. RTP does not guarantee results in any individual session, but choosing games with higher RTP generally gives you better long-term expected value for your playing budget.

Games on reputable licensed platforms use Random Number Generators (RNG) that are independently audited by testing agencies such as eCOGRA, iTech Labs or GLI. Look for certification logos in the operator's website footer. Some platforms also offer provably fair technology for specific games, allowing you to independently verify each game result using cryptographic hashing. Always choose operators licensed by recognised authorities such as the Malta Gaming Authority, Gibraltar or Curaçao eGaming.

Solts is an information resource and does not collect financial or gambling account data. Any information voluntarily submitted through contact features on the Solts platform is handled in accordance with our Privacy Policy, available at solts.cam/privacy-policy. We do not sell or share user data with third-party advertisers. Our Privacy Policy clearly sets out what data is collected, the purposes for which it is used and how you can request its correction or deletion.

Submitting your CNIC to a licensed, regulated gambling operator is standard KYC practice required by their licence conditions. Reputable operators use SSL encryption and store identity documents in compliance with applicable data protection regulations. Always verify that an operator holds a licence from a recognised regulatory body before submitting sensitive documents. Avoid sharing your CNIC with unlicensed or unverified platforms. Look for https:// in the URL and licensing disclosures in the site footer as basic checks.

Before placing your first bet, navigate to the responsible gambling section of the operator's platform and set a deposit limit, a loss limit and a session time limit. These controls restrict your spend and playing time proactively. You can also activate reality check pop-ups that remind you how long you have been playing. Setting these controls before you begin — rather than reactively after a loss — is significantly more effective at preventing harm.

Self-exclusion is a formal tool that locks your gambling account for a chosen period — typically six months to five years, or permanently. Once activated, reputable operators will not reverse the exclusion before the minimum period elapses. To self-exclude, go to the responsible gambling or account safety section of the platform and select self-exclusion, or contact support directly and request it in writing via live chat for a documented record. If gambling is causing financial or emotional harm, self-exclusion is an important protective step to take promptly.

Several internationally recognised organisations offer free support. GamCare provides confidential advice and counselling. BeGambleAware offers self-assessment tools and professional referrals. Gamblers Anonymous runs peer support groups globally, including online meetings accessible from Pakistan. In Pakistan, the Umang helpline provides mental health support in English and Urdu. Solts also maintains a dedicated Responsible Gambling page with further guidance, tool explanations and support organisation contacts.